|Meet the Directors|
|Duncan MacArthur - Principal
Duncan has worked extensively in the hospitality, hotel, resort and real estate industry for more than thirty years in a range of related sectors and management positions.
He is based in the UK where he and his wife Jo own and operate the 300-year old ’The Moda House‘ hotel in Gloucestershire, from where Duncan leads the consultancy ‘Moda Management’.
His experience covers project management, general management, property management, sales and marketing, food and beverage management, human resource management, training and development and consulting. He has lived and worked in Africa, the Caribbean, the Middle East, Asia and Europe. He has gained substantial management and leadership capacity in the hospitality industry. This experience has led him to develop a career as a consultant.
Recently, Duncan has focused on operational reviews and business 'turnarounds' in the resort sector where he has honed his career, moving from general management to the role of consultant. A key part of his consulting work concentrates on the people aspect of the business for international organisations who accept that investing in their staff is the most effective route to a successful company. He provides a holistic approach to the probing, creativity and delivery of a wide range of practical, people-centred solutions. Duncan is a marathon runner.
|Jeffrey Boland - Operations Director
Jeffrey has worked throughout North America and the Caribbean in hotels, resorts and restaurants. Originally from the Caribbean, Jeffrey attended hotel school in Canada where he was awarded a bachelors degree in hotel and restaurant management. His initial hotel training started there with several 5-star hotel chains, as well as working as a hotel project consultant with a well-known international hospitality management consulting firm. His passion for the Caribbean continued as he relocated back to the region for almost 10 years where, as a senior manager, he was involved in opening, restructuring and managing a number of 4 and 5-star resort properties.
Jeffrey is considered a hands-on manager, and focuses on the people skills of the organization, where we show our staff what to do, getting people to do things well. He is well versed in hotel operations, property management, finance, sales and marketing, human resources and property valuations.
Jeffrey has worked extensively on several hotel and resort projects in various US and Canadian cities. He has lived and/or worked in the Bahamas, Jamaica, St. Lucia, Grenada, Trinidad and the Turks and Caicos Islands. Jeffrey holds a Masters of Business Degree in marketing, is an avid tennis player who likes cooking and travelling to new destinations.
|David Crowley - Communication Director
David‘s early professional life was in university adult education which took him to Africa, Europe, the Caribbean, Russia, Turkey, the Balkans and the Far East. Much of this work involved management and skills training. His experience led him to conclude that adult worker training, even when carried out in a carefully described context, was overly narrow and operated too much in the short term. He came to view the human resource function as better described as the People Account. His extensive travel and work in varied locations makes him deeply interested in culture in the workplace. (Often known as Corbeau, David works comfortably in French as well as in his native English). David moved from the academic to the real world of the workplace, thirty years ago.
For the last twenty years, David’s essential work has been in the hospitality industry, for much of that period working closely with Duncan and Jeffrey. With them he has worked continuously on the philosophy and implementation of HWWT - How We Work Together. David’s role, in this team of consultants is to design the relevant workplace structure, to see to the creation, professionally, of all ‘personnel’ documentation and to oversee the initial and continuous technical and leadership training in the project. He has special concern with the systems of communication in the workplace that tell all employees regularly everything they need to know about the working and performance of their organisation.
|James Slattery - Development Director
James, a Chartered Quantity Surveyor by profession, has gained experience in real estate development, real estate finance, interior design and FF&E procurement, construction project management, construction cost control, construction contract administration and hotel management.
James’s base is the Caribbean – where he has worked for the last twenty five years. His constantly growing portfolio has provided him with experience in the following sectors:
Through his years of professional work in the region James has come to know key decision takers and has a thorough understanding of and respect for the culture of the Caribbean.
Over those years James has become involved in the management of hospitality businesses and, in sustained, close association with the other directors of Moda Hotel & Resort Management, is accustomed to working under the procedures and philosophy of HWWT – How We Work Together.
James is a Director of BCQS International – project managers and development consultants - www.bcqs.com
|Mike Blackall - Associate Director
Moda Hotel & Resort Management Mike has considerable experience in the spheres of management, marketing and sales, development and contract negotiations in the international hotel and tourism industry.
He was an administrator in Africa for many years and Director of Tourism and Chairman of the Hotels Board in Zambia.
He worked with major international hotel companies over a period of 35 years in many challenging environments. His experience was primarily centered in countries located in Africa, South East Asia, Asia-Pacific and latterly, in Russia and the CIS countries. He speaks Russian and French.
Mike is a seasoned senior executive with a distinguished record of business and people development. He is a committed leader who will only accept only the best in terms of standards, effort and achievement.
His priority is to achieve profitability through creative and planned management.
He has firm ideas based upon client feedback, as to how to implement improvements so as to ensure the ultimate result in hotel and leisure operations. He believes in hands on management and ensures that those who work with him benefit from his experience and delights in delegating greater challenges to potential leaders who are motivated to take on even great responsibility in the hotel and tourism industry and other aligned service industries.
Mike is based in Queensland, Australia and is a member of the Central Area Reference Group contributing to expanding the tourism industry in the Sunshine Coast and Hinterland areas of Queensland.